FAQs

Payment Methods:
Visa, Mastercard, Maestro, Diners, American Express, Viva Wallet, IRIS, Cash on Delivery (available only in Greece for orders under €250), Store Credit, and Klarna with the option to pay in 3 installments (Klarna is not available for orders that consist exclusively of OUTLET items).

As soon as you complete checkout, you will receive an order confirmation email. If it does not arrive within a few minutes, please check your spam folder. If you still cannot find it, contact us at support@thefashionproject.gr or +30 210 575 1000 and we will confirm whether your order went through.

Yes. You can request a business invoice (τιμολόγιο) during checkout by entering your VAT number and company details. Please note that orders issued with a business invoice cannot be returned through the online RMA portal — they are handled manually by our support team and only refunds (not store credit) are available.

Yes. All payments are processed in a secure, encrypted environment through Shopify Payments and Viva Wallet, with data protection in place. Your full card details are never stored by us.

If a payment fails, your order is not confirmed. Please try again with the same or another available payment method. If the problem continues, contact your bank or reach out to us at support@thefashionproject.gr.

Yes. Klarna lets you split your purchase into 3 interest-free instalments — the first is charged when your order ships and the other two every 30 days. Klarna is currently available only for orders delivered within Greece, and not for orders made up exclusively of OUTLET products.

Cash on Delivery is available only for orders delivered within Greece, and it is not available for orders over €250 (after any discounts). For Cyprus and European Union orders, or for orders above €250, please choose a prepaid method such as card or Viva Wallet.

You can request a cancellation through your account at account.thefashionproject.gr by logging in with a 6-digit code sent to your email. Where available, an automated cancellation option appears for up to 15 minutes after ordering. Cancellation requests are reviewed by our team and aren't guaranteed — if the order has already been packed or dispatched, you can use the return process after delivery.

If your order has not been shipped yet, contact us as soon as possible at support@thefashionproject.gr or +30 210 575 1000 and we will do our best to update it. Once the order has been dispatched, the delivery address can no longer be changed.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your package through our shipping partner’s website. If you have any trouble tracking your order, don't hesitate to contact us for assistance!

We occasionally have discount codes or promotions available — you can find them directly on our website when active.

The minimum order value in our online store is set at €20.

Orders with a total value of less than €20 cannot be completed.

This policy applies to all new orders, except for new orders that are placed using store credit as the payment method.

We offer shipping to Greece (GR) , Cyprus (CY) and to the following EU countries :
Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland
and United Kingdom — England.
We are continuously working on expanding our shipping options and hope to offer service to additional countries in the future.

We currently ship to Greece, Cyprus, the following EU countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland — and the United Kingdom (England). We are continuously working on expanding our shipping options and hope to offer service to additional countries in the future.

We offer free shipping in Greece for orders over €69 with Boxnow delivery and in Cyprus for orders over €120 with Boxnow or DHL express delivery , only to products without any discount (either catalogue discounts and/or coupon discounts).

We offer free shipping in EU for orders over €150.

The minimum order value in our online store is set at €20.
Orders with a total value of less than €20 cannot be completed.(This policy applies to all new orders, except for new orders that are placed using store credit as the payment method.)

For deliveries within Greece, we use Boxnow, ACS, and Courier Center. For shipments to Cyprus, we use Boxnow and DHL. For shipments to EU we use DHL ,specifically :

For Greece:
BOX NOW €2.50 | Free for orders over €69.00 / Card payment only / only to products without any discount (either catalogue discounts and/or coupon discounts).
Courier Center €4.95 | Payment available by card & cash on delivery
ACS Courier €5.95 | Payment available by card & cash on delivery

For Cyprus:
DHL express From €9.99 Weight-based pricing* | Card payment only | Free for orders over €120 only to products without any discount (either catalogue discounts and/or coupon discounts).
*Up to 2 kg €9.99
2 – 4 kg €11.99
4 – 6 kg €17.99
6 – 8 kg €26.99
8 – 10 kg €35.99
Over 10 kg €39.99
BOX NOW Lockers €8.99 | Card payment only | Free for orders over €120 only to products without any discount (either catalogue discounts and/or coupon discounts).

For EU DHL Weight-based pricing / Card payment only / 1-3 business days / 👉 Free for orders over €150 :
DHL Express From:
1 item: €9.95
2 items: €19.95
3 items: €25.95
4+ items: €35.95
(depending on the weight and structure of the order)

DHL Standard Fixed for multi-item orders / fixed cost €15 / 3–5 business days / 👉 Free for orders over €150

**Malta: DHL Standard is not available. All orders to Malta ship exclusively via DHL Express

For EU - England:
Please note that the United Kingdom is outside the European Union. This means that customs clearance may be required before final delivery.
DHL Standard €12.00 3–5 business days to customs clearance
DHL Express €16.00 1–2 business days to customs clearance
Free Shipping €0 Depends on the shipping method applied Available for eligible orders over €200

The available DHL options are automatically displayed at checkout depending on the country and the order, in order to offer the most suitable and fastest possible shipping method. Shipping costs are calculated automatically in real time at checkout.

Yes, we offer express shipping . Delivery times are approximately
1–3 business days within Greece via Boxnow
1-4 business days to Cyprus via DHL express and 1–4 business days via Boxnow
1–3 business days to Belgium, France, Germany, Spain, Italy, Luxembourg, Monaco, Netherlands via DHL
2–5 business days to Austria, Bulgaria, Denmark, Estonia, Ireland, Croatia, Latvia, Lithuania, Malta, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland via DHL

Orders are processed Monday to Friday, excluding public holidays. Orders placed before the cut-off time are usually dispatched the same business day — Greece before 13:00, and Cyprus, the EU and the UK before 10:00. Orders placed after the cut-off, on weekends or on holidays are processed the next business day. During sales or peak periods, processing may take slightly longer.

For orders within mainland Greece, we offer next-day delivery through our partner, Boxnow. If you place your order before the cutoff time, you can expect to receive your products the very next business day. For all other locations in Greece orders are typically shipped within 1-2 business days, and delivery takes 2-5 business days.
For shipments to Cyprus via DHL express delivery takes approximately 1–3 business days and via Boxnow 2–4 business days.
For countries within the EU we ship with DHL, with an estimated delivery time of 1–5 business days.
Once your order is shipped, you will receive a tracking number to follow its progress.

BOX NOW parcels stay in the locker for up to 72 hours — collect them with your six-digit code or through the BOX NOW app with Bluetooth enabled. Parcels at courier pick-up points (Courier Center Clever Point, ACS Smart Point, DHL ServicePoint) are held for a limited period; if they are not collected in time, they are returned to our warehouse.

The recipient can either enter the six-digit pickup code on the locker keypad or, if they have the BOXNOW app on their mobile phone and Bluetooth enabled, open the locker directly through the app when they are near the locker.

The carrier may leave a notice, contact you, or redirect your parcel to a nearby pick-up point, and will notify you with collection instructions. If the parcel is not collected in time, the address was incorrect or incomplete, delivery was refused, or import charges were not paid, it is returned to us and a new shipping fee may apply for re-dispatch. Where permitted by law, related shipping, return or customs costs may be deducted from any refund.

For Courier Center shipments, please note that after an unsuccessful delivery attempt, the parcel may be redirected to a Clever Point for pickup.
For ACS shipments, please be aware that during periods of high shipping volume, an automatic redirection service may be activated for the recipient’s benefit, allowing parcels to be sent to the nearest Smart Point Locker.
For DHL shipments , please note that if the delivery fails, the parcel will be redirected to a DHL ServicePoint (held for up to 5 business days)

We currently cannot deliver to P.O. boxes, military addresses, areas not covered by our logistics partners, or countries and regions not available at checkout. If you are unsure whether we deliver to your address, please contact us before placing your order.

We do not offer any physical pickup locations for our products. All orders are processed and shipped directly to the address provided during checkout.

For orders shipped outside the EU, including the United Kingdom, prices may not include import taxes, VAT or customs duties. Where available, these charges are calculated and prepaid at checkout so you see the total before ordering. Customs clearance is handled by the destination country's authorities, and any import taxes or duties are not refunded by us if you return an order.

You can return items within 30 days from the order confirmation date, in addition to your 14-day statutory right of withdrawal under EU and Greek law. Items must be unused and in original condition with all tags and original packaging (including an undamaged shoe box). We offer a refund to your original payment method or store credit — we do not offer product exchanges. Start your return at rma.thefashionproject.gr. Full details: thefashionproject.gr/policies/refund-policy

Customers must contact the merchant to request a return.They will need to submit an RMA return request here : https://rma.thefashionproject.gr/

Refunds are issued within 14 business days after we receive and inspect your returned items. They are paid back to your original card or digital wallet, or to a bank account (IBAN) if the order was paid by Cash on Delivery, store credit, or a combination of methods.

Product returns within Greece are carried out via Courier Center, ACS, and Boxnow.
Refund to the original payment method | €5.00
Store Credit | Free
The amount is automatically deducted from the refund — no prepayment to the courier is required.

Product returns from Cyprus are carried :
Via Boxnow
Refund to the original payment method | €8.90
Store Credit | €8.90
The amount is automatically deducted from the refund — no prepayment to the courier is required.
Via DHL
Refund to the original payment method | €16.90
Store Credit | €16.90
The amount is automatically deducted from the refund — no prepayment to the courier is required.

Product returns from EU countries are carried out via DHL.
Refund to the original payment method | €19.95
Store Credit | €19.95
The amount is automatically deducted from the refund — no prepayment to the courier is required.

The return cost for United Kingdom orders is currently €20.00 and product returns are carried out via DHL.

Incorrect or defective product | Free return from all countries

We do not support product exchanges.

All returns are processed exclusively as:
● Refund, or
● Store credit to your personal account for a future purchase.

If you would like a different size, color, or product, you can place a new order after your return has been completed.
To proceed with a return, you must submit an online return request (RMA) before sending the product.
You can submit your return request at the following link:
👉 https://rma.thefashionproject.gr/

For hygiene reasons we cannot accept returns of underwear, or socks once the sealed packaging has been opened. We also cannot accept items that show signs of use, wear, washing, damage, odour or alteration, or that are returned without their original packaging, tags or required accessories.

Please submit a return request at rma.thefashionproject.gr and select the relevant reason (defective, damaged, or wrong item); we may ask for photos to assess the issue. Once confirmed, the return is completely free of charge and we will arrange a full resolution.

Orders issued with a business invoice (τιμολόγιο) cannot be returned through the online RMA portal. Please contact our customer service team at support@thefashionproject.gr or +30 210 575 1000; these returns are processed manually and only refunds (not store credit) are available.

Store credit is a balance in your account that you can use for future purchases. Log in to the same account used for your order, and at checkout your available credit appears automatically and can be applied to your order total. If your order costs more, you pay the difference; if it costs less, the remaining balance stays in your account for next time.

The store accepts store credit as a payment method.
Store credit will appear as an available payment option at checkout, allowing customers to use any existing credit balance to pay for their order. This credit can be earned through returns and can be easily applied during the payment process.

No. Store credit cannot be exchanged for cash and is non-transferable. It can only be used on our online store, and you must be logged in to your account to see and use it.

You can check out as a guest, but having an account lets you use store credit, track your orders and view your history. There are no passwords — simply enter the email used for your order and you will receive a secure six-digit login code by email. No registration is required.

Log in to your account at account.thefashionproject.gr using the six-digit code sent to your email. Your available store credit is shown in your account, and it also appears automatically at checkout.

Our sizes follow the European (EU) system. For most shoes marked as regular fit, choose your usual EU size, and if you are between sizes go for the larger one. You can find full shoe and clothing size charts and EU/UK/US/AU conversions in our Size Guide at thefashionproject.gr/pages/size-guide, or message us on Instagram @thefashionproject.gr for personal sizing advice.

We offer a carefully curated selection of high-quality materials to suit different preferences and needs:

Genuine Leather: Our genuine leather products are crafted from premium quality leather, offering durability, natural beauty, and a luxurious feel that develops character over time.
Synthetic Materials: We also feature synthetic products made from very good quality materials that provide excellent durability and style. These alternatives offer great value while maintaining the look and feel you desire.

The online store offers a wide selection of high-quality brands, including: TFP, Estil ,Ideal, Erynn, Ragazza ,Corina, Kelara, Plakton, Stephan, Xti, Refresh, Carmela, Ateneo .
TFP: Trendy, youthful, and diverse in materials (synthetic and leather).
Estil: Classic, elegant, with a focus on leather quality and durability.
Ragazza : Greek made , typically uses high-quality leather to ensure comfort, durability, and a good fit.
Ideal : specializing in modern and fashion women's shoes ,following the European trend closely
Plakton: exclusively handmade in Spain Comfort Cork Sandals
Xti : Spanish brand based in Murcia since 2003 ,creating shoes made from high-quality materials such as Vegan Leather, Fabric,and Synthetic.
Ateneo : Greek brand designed to offer comfortable, soft, and ergonomic footwear .

Yes, we offer a collection of high-quality leather sandals, all proudly handmade in Greece. Crafted with exceptional care and attention to detail, our sandals are designed for both style and durability, ensuring they provide long-lasting comfort and timeless appeal.

No, we do not sell second-hand items.
All of our products are brand new and come directly from our trusted suppliers . We are committed to offering high-quality, fresh inventory, ensuring that every item is in pristine condition when it reaches our customers.

No, we do not offer gift wrapping at this time. However, all of our products are carefully packaged in a premium transport bag featuring our logo, ensuring that your order arrives safely and with a touch of style.

No, we do not offer bulk or wholesale orders .

Yes, we are always updating our collection with fresh, new designs to offer our customers a diverse selection. We stay on top of the latest trends while maintaining our commitment to timeless style and quality. Whether it’s new colors, styles, or exclusive collaborations, we strive to bring exciting and unique pieces to our store regularly

We're committed to offering more sustainable choices for our customers. Our collection includes a variety of products that are:

Eco-friendly: We carefully select materials and products that have a reduced environmental impact, helping you make more conscious fashion choices.
Vegan-friendly: We offer vegan options made without any animal-derived materials, so you can shop according to your values without compromising on style or quality.

You can contact our customer service team via email at support@thefashionproject.gr
or by phone at +30 210 5751000, Monday to Friday, from 09:00 to 17:00 (local time)

Email address: support@thefashionproject.gr
Phone number: +30 210 575 1000
Customers can also reach out to us via direct message on our social media channels: Facebook, Instagram, and TikTok.

We do not have any retail store locations.

As we operate exclusively online, we do not offer in-person try-ons. To help you choose, we provide a detailed size guide and product information on every product page, and returns are simple if you would like to try a different size.

The Fashion Project is a Greece-based e-commerce store offering timeless, minimalist footwear and apparel. We proudly collaborate with Greek family-owned businesses, ensuring top-quality craftsmanship in every piece. Our collection includes not only leather sandals, but also stylish and comfortable shoes for every season and occasion. We provide easy returns, secure payments (including Cash on Delivery for orders within Greece), and convenient order tracking.

Owner-Operated: Yes
Established: 2011
Community Engagement: Focused on curating products based on values, with an emphasis on longevity and craftsmanship. We work closely with artisans, small-scale producers, and independent designers to bring timeless, high-quality items to our customers, prioritizing enduring pieces over fleeting trends

Yes, we proudly collaborate with small, family-run businesses in Greece. By supporting these local artisans and producers, we are able to offer unique, high-quality products that reflect the rich craftsmanship and traditions of Greece.

Our online store is available in seven languages — Greek, English, German, French, Spanish, Portuguese and Italian — depending on the region you are shopping from. You can switch between the available languages using the language selector for an easy and seamless browsing experience.

We process your personal data in line with our Privacy Policy and EU/Greek data-protection law (GDPR), using it to process your orders and improve our services. All payments are handled in a secure, encrypted environment. You can read the full policy at thefashionproject.gr/policies/privacy-policy.

We are proud to have received excellent reviews for our customer service! Our team is dedicated to providing a seamless and friendly shopping experience, from easy navigation on our website to responsive support throughout the entire ordering process. We go above and beyond to ensure every customer feels valued and receives the assistance they need promptly. Your satisfaction is our top priority!

We pride ourselves on providing incredibly fast responses to all customer inquiries. Our team works hard to ensure that every message is answered promptly.. Whether you have a question about a product, shipping, or any other matter, we’re here to help and make sure you have the best possible experience with us.

Yes, we are fortunate to have a loyal customer base who return to shop with us year after year. Many of our customers have been with us for a long time, choosing us for the quality of our products and the exceptional customer service we provide.

We’re thrilled to have received outstanding reviews on Google! Our customers consistently praise our commitment to quality products and excellent customer service. From fast and efficient shipping to the care we put into each order, the positive feedback we receive motivates us to continue providing the best experience possible.