Perguntas frequentes

You will immediately receive um encomenda confirmation email. If you do not receive it within a few minutes, please check your spam folder. Still missing? Contacte-nos para confirm whether your encomenda went through.

Absolutely. You can request um invoice during checkout da entering your VAT number e company details.

We accept all major credit e debit cards (Visa, Mastercard, Maestro, American Express, Diners), Viva Wallet, e Cash em Delivery (disponíveis only para Grécia e Chipre, com no extra fees). If you have store credit, you may use it as well.

Absolutely. All transactions are processed securely through Shopify Payments e Viva Wallet, both PCI DSS compliant e encrypted com the highest security standards.

If your payment fails, your encomenda is not confirmed. We recommend trying again com the same ou a different payment method. If issues persist, contact your bank ou reach out para our Customer Care team.

Sim, only para Grécia e Chipre, com no extra charge. Kindly note que Cash em Delivery is disabled para customers com two ou mais failed deliveries em the last 18 months.

Cash em Delivery is not disponíveis para orders over €250 (after descontos e coupons). If your encomenda exceeds este amount, please choose one of the disponíveis prepaid payment methods, such as credit/debit card ou Viva Wallet. Este policy ensures secure transactions e helps prevent failed deliveries.

Não. Discount codes are only valid com card ou Viva Wallet payments.

Sim, as long as your encomenda has not been shipped yet. To request a cancellation, contact us immediately em support@thefashionproject. gr ou call +30 210 57 51000. Once dispatched, cancellation is no longer possible, but you may proceed com a devolução.

If your encomenda has not been shipped yet, contact us as soon as possible. However, once your encomenda is dispatched, the delivery address cannot be changed. In que case, we recommend cancelling (if still possible) e placing a new encomenda.

Unfortunately, orders are processed automatically e individually para operational efficiency. We cannot combine multiple orders after they are placed.

For your convenience, speed, e accuracy, we strongly encourage placing your encomenda directly through our website. Este is the fastest, most secure, e efficient way para ensure availability e avoid mistakes em encomenda details.
However, if needed, you may also place um encomenda via phone ou email com our customer care team. Please note que processing via phone ou email may take slightly longer compared para placing your encomenda online.

As soon as your encomenda is shipped, you will receive um email com all the shipping details, including the tracking number e a direct link para the courier's website. Este allows you para track your package em real-time through the respective carrier's tracking page.

Please note que it may take up para 48 hours para tracking information para become active after dispatch. If your tracking is still not updated after 48 hours, kindly reach out para us em support@thefashionproject. gr ou call us em +30 210 57 51000, e we will promptly contact the shipping provider em your behalf.

We currently ship para Grécia e Chipre.

• Grécia: BOX NOW, Courier Center, ACS
• Chipre: BOX NOW, ACS Standard, ACS Express

• Grécia: de €2 (BOX NOW) para €5.90 (ACS)
• Chipre: de €6.90 (BOX NOW) para €16.90 (ACS Express)
  Shipping is gratuito para orders over €69 em Grécia e €120 em Chipre (BOX NOW only).

• Grécia: 1–3 dias úteis (BOX NOW), 3–7 dias úteis (Courier Center/ACS)
• Chipre: 2–4 dias úteis (BOX NOW e ACS Express), 7–15 dias úteis (ACS Standard)

As encomendas realizadas antes das 14:00 (de segunda a sexta-feira) são expedidas no próprio dia. As encomendas feitas depois desse horário, ao fim de semana ou em feriados são processadas no dia útil seguinte.

Sim. Once your encomenda is shipped, you will receive um email com all shipping details, including your tracking number e a direct link para the courier’s tracking page.

• BOX NOW (Grécia e Chipre): Your parcel will remain em the locker para 72 hours de the moment you receive the arrival notification via SMS, email, ou Viber. You can extend the storage time da um additional 24 hours directly through the BOX NOW platform if needed.
• ACS Store (Grécia only): If you choose delivery para um ACS store, your parcel will stay there para 10 calendar days de the arrival date before being returned para our warehouse.

⚠️ For home delivery via ACS ou Courier Center (Grécia) e ACS (Chipre), if delivery fails, the courier will attempt according para their policy. If unsuccessful, the package devoluções para us, e a new shipping fee applies para resending.

Se a entrega falhar, a encomenda regressa ao nosso armazém. Para novo envio, será aplicada uma nova taxa de portes, independentemente do valor da encomenda original.

Sim. We do not deliver to:

• P. O. boxes
• Military addresses
• Locations not covered da our logistics partners

If em doubt about whether your area is covered, please contact our Customer Care team em support@thefashionproject. gr ou call +30 210 57 51000 before placing your encomenda.

You may devolução any item within 30 days de the shipping date, para any reason. All devoluções must comply com the following conditions:

• Items must be unworn, unused, e em their original condition.
• All tags, labels, e packaging must be intact.
• Footuso must be returned em its original undamaged sapato box.
• Devoluções must be initiated de the country where the encomenda was delivered.

Devoluções que do not meet these conditions may not be accepted.

For full details, please refer para our Devolução Policy e Terms e Conditions.

You may choose between:

• Refund para your original payment method (card, PayPal, ou IBAN em case of mixed payment com store credit), or
  
• Store Credit, which will be instantly disponíveis em your customer account e can be used para any future purchase.

Devoluções are managed exclusively through our online devolução form:
👉 rma. thefashionproject. gr
Devoluções without prior submission of este form will not be accepted.

The devolução fees cover both the shipping costs e all administrative handling related para processing your devolução.

• Grécia:
  €5 para refunds para your original payment method.
  Gratuito if you choose store credit ou if the devolução is due para a faulty ou incorrect product.
• Chipre:
  €8 com BOX NOW ou €9 com ACS (este fee is automatically deducted de your refund ou store credit).
  There is no need para pay the courier upon devolução; the cost is handled internally e reflected em the refund amount.

We do not offer direct exchanges. If you wish para receive a different item, size, ou color, simply proceed com a devolução e place a new encomenda.

Refunds are processed within 14 business days after receiving e inspecting the returned item.

• Refunds are processed back para the original payment method (card ) if the encomenda was fully prepaid com one of these methods.
• If you used store credit entirely ou combined it com another payment method (split payment), your refund will be issued para your bank account (IBAN). In these cases, IBAN details are mandatory para processing the refund.

Este is because store credit cannot be returned para a card ou PayPal account. Therefore, any split payment involving store credit requires a bank transfer.

Please submit a devolução request selecting "Faulty Product". You do not need para upload photos during este step. Once we review your request, our Customer Care team will contact you directly para request any necessary photos ou additional information. Upon confirmation, your devolução will be processed gratuito of charge, e you may choose between a full refund ou store credit.

Este process ensures que we can assess the issue accurately while offering you seamless assistance.

Sim. For hygiene reasons, we do not accept devoluções of:

• Lingerie
• Socks without sealed packaging
• Items que show signs of uso ou damage

O crédito de loja é um saldo disponível na sua conta de cliente que pode ser utilizado como método de pagamento em compras futuras. É emitido quando escolhe 'Crédito de loja' como opção de reembolso numa devolução.

• Log em com your email e the one-time code sent para you.
• At checkout, your Store Credit will automatically appear as um disponíveis payment method.
• Simply select it e proceed com your purchase.

Sim. Store Credit is valid para 18 months de the date it is issued. After este period, any unused balance will expire automatically.

Não. Store Credit is non-refundable e cannot be exchanged para cash ou transferred para a card ou PayPal account.

O saldo restante continuará disponível na sua conta para compras futuras, dentro do período de validade de 18 meses.

Pode pagar a diferença com cartão, Viva Wallet ou pagamento na entrega, quando disponível.

Não passwords are needed. Simply enter your email address, e we will send you a one-time secure code para log in. Your account is automatically created when you place your first encomenda ou register manually.

For maximum security e simplicity. Our one-time secure code system keeps your data safe while offering a frictionless login experience—no passwords para remember ou reset.

• View your encomenda history
• Check your current e past Store Credit balance
• Track orders easily
• Access faster checkout
• Manage your personal details e preferences

Não. You can check out as a guest. However, having um account unlocks full access para Store Credit, encomenda tracking, e purchase history.

Sim. Once logged em com your email e the one-time code, your disponíveis Store Credit will display both em checkout e em your account dashboard.

Absolutely. We use industry-standard encryption e authentication processes. The one-time code login method is actually safer than traditional passwords.

Não, we do not operate a physical retail store. The Fashion Project is exclusively online, offering a highly curated, seamless shopping experience de the conforto of your home.

Over two-thirds of our products are fabricado na Grécia e across Europe, da skilled artisans e family-owned trabalhoshops. The remaining production is sourced de select partners worldwide, based em the origin of raw materials, craftsmanship expertise, e production capacities.

All our trabalhoshops are carefully audited da us, ensuring compliance com the highest standards em ethical production e trabalhoing conditions.

We are deeply committed para quality. Our materials are selected para their durability, conforto, e refined finish, always prioritizing sustainable choices wherever possible.

We are here para you.
📧 support@thefashionproject. gr
📞 +30 210 57 51000
Our Customer Care operates Monday para Friday, 09:00–17:00 (EET). We aim para respond para all queries within 24 business hours.

As we operate exclusively online, we do not offer try-ons. However, we provide detailed size guides, styling advice, e personalized assistance para help you choose the perfeito item. Our easy devoluções policy ensures you can compre com peace of mind.