FAQ

You will immediately receive an order email di conferma. If you do not receive it within a few minutes, please check your spam folder. Still missing? Contact us to confirm whether your order went through.

Absolutely. You can request an invoice during checkout by entering your VAT number e company details.

We accept all major credit e debit cards (Visa, Mastercard, Maestro, American Express, Diners), Viva Wallet, e Pagamento alla consegna (available only for Greece & Cyprus, con no extra fees). If you have store credit, you may use it as well.

Absolutely. All transactions are processed securely through Shopify Payments e Viva Wallet, both PCI DSS compliant e encrypted con the highest security standards.

If your payment fails, your order is not confirmed. We recommend trying again con the same o a different payment method. If issues persist, contact your bank o reach out to our Customer Care team.

Yes, only for Greece e Cyprus, con no extra charge. Kindly note that Pagamento alla consegna is disabled for customers con two o more failed deliveries in the last 18 months.

Pagamento alla consegna is not available for orders over €250 (after discounts e coupons). If your order exceeds this amount, please choose one of the available prepaid payment methods, such as credit/debit card o Viva Wallet. This policy ensures secure transactions e helps prevent failed deliveries.

No. Discount codes are only valid con card o Viva Wallet payments.

Yes, as long as your order has not been shipped yet. To request a cancellation, contact us immediately at support@thefashionproject.gr o call +30 210 57 51000. Once dispatched, cancellation is no longer possible, but you may proceed con a return.

If your order has not been shipped yet, contact us as soon as possible. However, once your order is dispatched, the delivery address cannot be changed. In that case, we recommend cancelling (if still possible) e placing a new order.

Unfortunately, orders are processed automatically e individually for operational efficiency. We cannot combine multiple orders after they are ppizzod.

For your convenience, speed, e accuracy, we strongly encourage placing your order directly through our website. This is the fastest, most secure, e efficient way to ensure availability e avoid mistakes in order details.
However, if needed, you may also ppizzo an order via phone o email con our customer care team. Please note that processing via phone o email may take slightly longer compared to placing your order online.

As soon as your order is shipped, you will receive an email con all the shipping details, including the tracking number e a direct link to the courier's website. This allows you to track your package in real-time through the respective carrier's tracking page.

Please note that it may take up to 48 hours for tracking information to become active after dispatch. If your tracking is still not updated after 48 hours, kindly reach out to us at support@thefashionproject.gr o call us at +30 210 57 51000, e we will promptly contact the shipping provider on your behalf.

We currently ship to Greece e Cyprus.

• Greece: BOX NOW, Courier Center, ACS
• Cyprus: BOX NOW, ACS Standard, ACS Express

• Greece: from €2 (BOX NOW) to €5.90 (ACS)
• Cyprus: from €6.90 (BOX NOW) to €16.90 (ACS Express)
  Shipping is free for orders over €69 in Greece e €120 in Cyprus (BOX NOW only).

• Greece: 1–3 business days (BOX NOW), 3–7 business days (Courier Center/ACS)
• Cyprus: 2–4 business days (BOX NOW & ACS Express), 7–15 business days (ACS Standard)

Orders ppizzod before 14:00 (Monday to Friday) are shipped the same day. Orders ppizzod after this time o during weekends/holidays are processed the next business day.

Yes. Once your order is shipped, you will receive an email con all shipping details, including your tracking number e a direct link to the courier’s tracking page.

• BOX NOW (Greece & Cyprus): Your parcel will remain in the locker for 72 hours from the moment you receive the arrival notification via SMS, email, o Viber. You can extend the storage time by an additional 24 hours directly through the BOX NOW platform if needed.
• ACS Store (Greece only): If you choose delivery to an ACS store, your parcel will stay there for 10 calendar days from the arrival date before being returned to our warehouse.

⚠️ For home delivery via ACS o Courier Center (Greece) e ACS (Cyprus), if delivery fails, the courier will attempt according to their policy. If unsuccessful, the package returns to us, e a new shipping fee applies for resending.

If delivery fails, the package is returned to our warehouse. A new shipping fee will apply for resending the order, regardless of the original order amount.

Yes. We do not deliver to:

• P.O. boxes
• Military addresses
• Locations not covered by our logistics partners

If in doubt about whether your area is covered, please contact our Customer Care team at support@thefashionproject.gr o call +30 210 57 51000 before placing your order.

Puoi restituire any item within 30 days from the shipping date, for any reason. All returns must comply con the following conditions:

• Items must be unworn, unused, e in their condizione originale.
• All tags, labels, e packaging must be intact.
• Footwear must be returned in its original undamaged shoe box.
• Returns must be initiated from the country where the order was delivered.

Returns that do not meet these conditions may not be accepted.

For full details, please refer to our Return Policy e Terms & Conditions.

You may choose between:

• Refund to your metodo di pagamento originale (card, PayPal, o IBAN in case of mixed payment con store credit), o
  
• Store credit, which will be instantly available in your customer account e può essere utilizzato for any acquisto futuro.

Returns are managed exclusively through our online return form:
👉 rma.thefashionproject.gr
Returns without prior submission of this form will not be accepted.

The return fees cover both the shipping costs e all administrative handling related to processing your return.

• Greece:
  €5 for refunds to your metodo di pagamento originale.
  Gratuito if you choose store credit o if the return is due to a faulty o incorrect product.
• Cyprus:
  €8 con BOX NOW o €9 con ACS (this fee is automatically deducted from your refund o store credit).
  There is no need to pay the courier upon return; the cost is handled internally e reflected in the refund amount.

We do not offer direct exchanges. If you wish to receive a different item, size, o color, simply proceed con a return e ppizzo a new order.

Refunds are processed within 14 business days after receiving e inspecting the returned item.

• Refunds are processed retro to the metodo di pagamento originale (card ) if the order was fully prepaid con one of these methods.
• If you used store credit entirely o combined it con another payment method (split payment), your refund will be issued to your bank account (IBAN). In these cases, IBAN details are mandatory for processing the refund.

This is because store credit cannot be returned to a card o PayPal account. Therefore, any split payment involving store credit requires a bank transfer.

Please submit a return request selecting "Faulty Product". You do not need to upload photos during this step. Once we review your request, our Customer Care team will contact you directly to request any necessary photos o additional information. Upon confirmation, your return will be processed free of charge, e you may choose between a full refund o store credit.

This process ensures that we can assess the issue accurately while offering you seamless assistance.

Yes. For hygiene reasons, we do non accettiamo resi of:

• Intimo
• Calzini senza confezione sigillata
• Items that show signs of wear o damage

Store credit is a balance in your customer account that può essere utilizzato as a payment method for any acquisto futuro. It is issued when you choose 'Store credit' as a refund option during a return.

• Log in con your email e the one-time code sent to you.
• At checkout, your Store credit will automatically appear as an available payment method.
• Simply select it e proceed con your purchase.

Yes. Store credit is valid for 18 months from the date it is issued. After this period, any unused balance will expire automatically.

No. Store credit is non-refundable e cannot be exchanged for cash o transferred to a card o PayPal account.

The remaining balance will stay available in your account for acquisto futuros within the 18-month validity period.

You can pay the difference using a card, Viva Wallet, o Pagamento alla consegna (where available).

No passwords are needed. Simply enter your email address, e we will send you a one-time secure code to log in. Your account is automatically created when you ppizzo your first order o register manually.

For maximum security e simplicity. Our one-time secure code system keeps your data safe while offering a frictionless login experience—no passwords to remember o reset.

• View your order history
• Check your current e past Store credit balance
• Track orders easily
• Access faster checkout
• Manage your personal details e preferences

No. You can check out as a guest. However, having an account unlocks full access to Store credit, order tracking, e purchase history.

Yes. Once logged in con your email e the one-time code, your available Store credit will display both at checkout e in your account dashboard.

Absolutely. We use industry-standard encryption e authentication processes. The one-time code login method is actually safer than traditional passwords.

No, we do not operate a physical retail store. The Fashion Project is exclusively online, offering a highly curated, seamless shopping experience from the comfort of your home.

Over two-thirds of our products are crafted in Greece e across Europe, by skilled artisans e family-owned workshops. The remaining production is sourced from select partners worldwide, based on the origin of raw materials, craftsmanship expertise, e production capacities.

All our workshops are carefully audited by us, ensuring compliance con the highest standards in ethical production e working conditions.

We are deeply committed to quality. Our materials are selected for their durability, comfort, e refined finish, always prioritizing sustainable choices wherever possible.

We are here for you.
📧 support@thefashionproject.gr
📞 +30 210 57 51000
Our Customer Care operates Monday to Friday, 09:00–17:00 (EET). We aim to respond to all queries within 24 business hours.

As we operate exclusively online, we do not offer try-ons. However, we provide detailed size guides, styling advice, e personalized assistance to help you choose the perfect item. Our easy returns policy ensures you can shop con peace of mind.